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Isabel Albelda Ros

T&T Project Manager at IBM ♦ Personal Branding Advocate

Timeline

Education

2009-2013

Bachelor in Business Management and Administration 

Universidad Antonio de Nebrija (Madrid, Spain)

  • With honors in Development of Professional Skills (III)
  • Clubs: Nebrija Entrepreneurship Club​
 2011-2012 Study Abroad: International Business

San Diego State University (San Diego, CA)

  • Clubs: International Student Association, Circle K 
2009-2014  Bachelor in Advertising

Universidad Antonio de Nebrija (Madrid, Spain)

  • ​With honors in Strategic Communication Planning

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Work Experience

Graduate Business Specialist - Global Technology Services March 2015-Now

IBM (London, UK)

GTS Strategic Outsourcing Graduate Scheme, which involves four rotations over the course of two years.

Programme Management Officer, Williams & Glyn (RBS) First rotation (Apr 15-Oct 15)

Provided support through management and improvement of processes, meetings and reporting activities that support and underpin the programme on a large business critical account. Primarily centered on ad-hoc assignments and organizing and supporting critical client workshops and meetings. Key contributions:

  • Improved the Infrastructure Design and Build Management System, drastically reducing the time spent on reporting (freeing up resources for more complex tasks) and creating a standardized approach to data definition and collection that has eliminated inconsistent and contradictory data reporting, thus facilitating client conversations.
  • Created a cohesive view of the Management System, clarifying and simplifying it. This proved useful in understanding and improving the existing processes, mapping governance, and on boarding new people to the account.
  • Shared expertise by developing a number of guides as well as assisting in the on-boarding of three new team members.
RFS Manager, SAB Miller Second rotation (Nov 15-May 16)

Worked with the Client, Solutioners, Pricing, Commercial and Project Managers in order manage client requests from conception to delivery, supporting the Request For Service (RFS) process end to end. Key contributions:

  • Developed and delivered a Client Education session on our Service Catalogue tool, in order to improve client satisfaction, ease timely project delivery and increase efficiency by eliminating the need for repeat reviews. This session resulted in a sharp decrease in erroneous requests and received positive feedback from internal and external clients.
  • Created and populated a knowledge repository for the RFS team in order to minimize expertise loss with changing resources. This helped bring new members up to speed quickly and efficiently in order to minimize the impact on the client, maintain team efficiency and the quality of work.
  • Ensured skills transfer within the whole team to ensure flexible use of resources.
  • Suggested and implemented improvements to the process in order to streamline it and ensure audit readiness.
T&T Service Management Programme Coordinator, 3UK Third rotation (June 16-Nov 16)

Worked with the T&T Service Management team as part of a large T&T programme for a global telecomms customer, providing coordination and assistance for the delivery of 5 projects to support customer business transformation. Key contributions:

  • Supported the delivery of a key Service Management milestone with the roll-out of a system upgrade. Volunteered to work shifts on an extremely intense application deployment over a four day period (including a weekend). As part of this I also co-authored the lessons-learned documentation.
  • Owned Change Management for the team, creating and driving Requests for Change. I also provided education on the client’s Change Management system and process to the extended team, using a three-hour step-by step training I created.
  • Set up the process to ensure proper Change Management was followed by the different Service Management projects and all Project Change Requests were followed up and managed, with outcomes properly communicated to the customer.
Defect and Go-Live Project Manager (T&T Service Management), 3UK Current role (Nov 16-Now)

Working in the T&T Service Management team as part of a large T&T programme for a global telecomms customer as the Defect manager, owning our 3rd party relationship, and acting as the Go-Live PM to support customer business transformation.

Marketing Trainee October 2013-April 2014

KaVo Dental (Madrid, Spain)

Collaborated as key user in CRM implementation (Microsoft Dynamics) and elaborated a guide for sales reps to ffacilitate CRM use. Other relevant duties: 

  • Edited and created Web Content
  • Translated specialized texts and marketing materials from English to Spanish
  • Social media management and newsletter redaction
Human Resources Intern October 2012-July 2013

Universidad Antonio de Nebrija (Madrid, Spain)

Repositioned and managed the INCP's (Nebrija Institute of Professional Competencies) Online Presence Program, including the creation of web content. Other duties:

  • Recruitment (primarily: identifying candidate sources, CV screening, phone interviews)
  • Elaborated reports and programs for formative actions, as well as reports for Tripartita
Marketing Intern (Multilevel Marketing, ACN) May 2012-July 2012

Ron Bee and Associates (San Diego, USA)

Proposed and facilitated ACN’s presence at orientation events organized by the International Student Center (SDSU), which resulted in a source of new clients. Other duties:

  • Researched and contacted potential clients
  • Participated in client and recruitment meetings
  • Conducted market research of international students in the San Diego area
Marketing Intern  (Student Assistant) March 2012-May 2012

International Student Center - San Diego State University (San Diego, USA)

Participated in the development of the International Student Association’s Budget and defended its increase before the Student Council, resulting in its approval. Other duties:

  • Created marketing materials for the International Student Center
  • Community manager for the International Student Center and the International Student Association
  • Coordinated and facilitated events and gatherings

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Personal Branding

Conference: Personal Branding: a winning job-search strategy 11 Dec 2014

Universidad de la Rioja (Logrono, Spain)

On 11 December 2014 I gave my first conference on Personal Branding as a job-search (and career) strategy, at the University of La Rioja. It was an enriching experience I look forward to repeating.

You can download the presentation I used in the conference here.

 

Dissertation (Advertising Degree) Oct 2014

 

Universidad Antonio de Nebrija (Madrid, Spain)

Final Project/Dissertation: Personal Branding for Career Advancement, a step-by-step guide for achieving success in the workplace.

This project (which I'm now turning into a book) sought to address professionals in the workplace, an underrepresented group in personal branding literature, by elaborating a guide that provides clear, step-by-step instructions for personal branding within an organization, with more than 50 exercises to help any professional build their brand.

  • Project tutor: Begoña Miguel

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Leadership & Community Service

Intercultural Ambassador Program Feb 2012 - May 2012

International Studies Teacher Education Project (ISTEP) and International Student Centre, San Diego State University (USA)

The programme: "[...] the Intercultural Ambassadors are carefully selected and trained during the fall semester to make a series of visits to K-12 classrooms during the spring semester. The Ambassadors share their cultures and languages through personal stories, literature, geography, visuals and artifacts, and other interactive activities, planning ahead with their assigned teachers [...]."

As an Intercultural Ambassador, I visited San Diego public schools to help young children gain a deeper understanding of intercultural issues and relations. ISTEP provided training in public speaking, intercultural communication and leadership development.

President of the International Student Association 2011-2012

San Diego State University (USA)

As acting president of the president of the International Student Association (ISA) I was in charge of planning and promoting workshops, events and meetings for more than 1.000 students, with weekly events of more than 100 participants. I also presented the association to students and other organizations, contacted professionals that supported the organization, and lead an executive board of 12 members from different countries.

One of the main events we introduced and organized in 2012 was the now annual International Spring Prom, for which we managed to double the expected budget in order to bring an American tradition to internationals students.

Club de Emprendedores Nebrija (Nebrija Entrepreneur Club) 2009- 2013

Universidad Antonio de Nebrija (Spain)

Every year the Nebrija Entrepreneur Club organizes the Enterprising Youth Award (Premio Jóvenes Emprendedores) with the aid of its members; we tutor business projects, evaluate them, assist in the selection of the finalists and the organization of the grand final that takes place in Madrid. We also participate in talks, lectures and meetings throughout the year on entrepreneurship, crisis management and corporate social responsibility.

Circle K International 2011- 2012

San Diego State University (USA)

Circle K International: "Kiwanis-affiliated organization of college and university students which promotes community service, leadership development, and fellowship and counts over 13,000 members worldwide. "

As a member of Circle K International, I participated in the weekly feeding the homeless initiative, beach cleaning efforts, and volunteered at a local retirement home.

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Skills

Language Skills

  • Spanish (native)
  • English (bilingual - Certificate of Proficiency in English)
  • French (basic)

Certifications

  • ITIL® Foundation certificate in IT Service Management
  • BCS Foundation Certificate in Agile
  • IBM Design Thinking Practitioner

Technical Skills

  • Microsoft Dynamics CRM (intermediate)
  • Inxmail (intermediate)
  • Adobe Illustrator (intermediate)
  • SPSS (basic)

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My Philosophy

My phylosophy: Be the best you can be, learn all you can learn, do all you can do; life's too short for anything else.